Refund policy
At Layne, we want you to love every piece you purchase. If something isn’t quite right, we’re happy to help with eligible returns.
Returns
We offer returns within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition that you received it
- Have all original tags attached
- In the original packaging
- Accompanied by proof of purchase
Items that have been worn, washed, altered, damaged, or returned without original tags will not be accepted.
How to Start a Return
To request a return, please email us at:
Please include your order number and reason for your return. Once your return request is approved, you will receive instructions on how and where to send your item.
Items returned without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Original shipping fees are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at tori@layneclothing.com so we can make it right.
Final Sale Items
The following items are not eligible for return:
- Sale items
- Gift cards
- Items marked as final sale
Exchanges
At this time, we recommend returning your original item and placing a new order for the desired size or item. This helps ensure you receive your replacement as quickly as possible.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If you have any questions regarding your return, please contact:
Thank you for supporting Layne